JM
Janet MacLeod
19 June 2024
Bought £40 worth of Euros
Disappointed in the rate given today at M&S, Inverness travel currency exchange. The rate given was 1.1428 when M&S are advertising a rate of 1.1624!!! They are even below the average rate which 1.1506. In future, I may go elsewhere after dealing with M&S for years.
JF
Jim Ferguson
30 May 2024
Bought £1,000 worth of Euros
Very quick service. Nice pleasant lady called Helen in the Harrogate store. Good sense of humour and great customer service. An all round good experience.
ST
Steve
6 April 2024
Bought £500 worth of Euros
Bought £500 of euros and was encouraged to pay using my m&s credit card in order to obtain the best rate all fine until my credit card statement arrived and me being charged £25 for a non sterling transaction...total rip off ...this was last year and I've just received an email from them asking me to do exactly the same again..surely this can't be good practice
VJ
Vasantha Jennings
27 October 2023
Bought travel money
Yesterday 26th Oct, I visited your bank to change 500 Aussie dollars for pounds! I handed over my 500 dollars, and to my surprise, I was just kept waiting and waiting while this staff too her own sweet time scanning the notes 1 by 1 under the UV scanner! Not a word was said! On questioning, why was it taking so long, she answered, "we are not pressurising you! I have never experienced this long wait! She was slow and not sure what she was doing! I have never been asked for my address or any details whenever I went to an exchange bureau around the world! She wanted my address! I felt that I was seen to be a fraudster in someway, and made to feel embarrassed! If she had told me before hand that it will take sometime, I would have decided otherwise, or have chosen another day!
Thank you
ZE
Zemzam
21 August 2023
Bought £400 worth of Japanese yen
I have handed over a total of £500 (10x£50 notes wrapped with an elastic band for the purchase Japanese yens ) to a lady at the desk in kingston branch , she put to one side on the desk £100 & inserted the rest in the machine reading £300 . She claimed the total was £400 & not £500 . I was shocked & confused because I could not believe how this happened & as could not argue against what she showed me , I resigned to the fact that I might have made a mistake despite the fact that I counted the money before leaving home & also prior to entering M&S . I have ended up exchanging £400 . When returned home my wife also confirmed that she definitely handed me £500 . I would like to highlight what happen in order to warn others to avoid handing over a lump sum of money to the person at the desk & M&s to investigate the person involved to ensure the would not trick their customers .
SH
Shirani
11 August 2023
Bought Canadian dollars
Terrible
I ordered Canadian dollars online to collect in store at Kingston. Received all in small denominations and was told that they don't have Canadian dollars in 100 denominations.
JE
Jenkins
25 July 2023
Bought £400 worth of Euros
Tried to buy euros on line it would not let me put details in phoned customer service said online was down go to local store which I did they said nothing they can do as it’s online totally useless all round. Going to tesco same deal with tesco card. M&S totally crap
CA
Colin Atkins
8 July 2023
Bought £509 worth of Euros
I order Euro's on line on the 7 June and received a confirmation which I printed and took with me to the Bluewater Store. The gentleman serving insisted I was not on his list and wasn't interested in the printed proof I provided. He charged me an addition £8, complete rip off.
AR
Arben
1 July 2023
Bought £1,000 worth of Euros
Bought Euros
Easy to use on line service
Got the best possible exchange rate and great service from Ikram at the finsbury Square Branch.
P.s
Just a little advise if you are going to collect from a branch make sure it is open on the day of your visit.
Some branches will show as open on google but they might be close.
LE
Leigh
19 June 2023
Bought £1,700 worth of Euros
Visited M&S in Inverness on Saturday to collect my euros which I had pre ordered and pain online. When I got to the front of the queue the employee said he can't serve me as he is now going on his break and to come back in an hour. I return in an hour and was left for an additional 20 minutes standing around. I did consult a manager who was equally as rude and unhelpful. Very poor service.
TD
Tanya Dodds
11 May 2023
Bought £4,000 worth of US dollars
Elaine and Rory were amazing. They couldn't do enough to help. They gave us a great variety in our currency and explained the process every step of the way. This is our first time to travel so we were nervous. I cannot thank them both enough, they are a real credit to M&S. I will be recommending your service to everyone.
CD
Chris Denyer
26 January 2023
Bought £604 worth of Euros
After a long year saving lifes, going to volatile situations and struggling with finances I felt I deserve a break. I came to Marks and Spencers Bluewater to change so well earned money for a trip abroad. The guy serving my self I wasn't sure wether he was being serious or joking. He began to get into one over age he's 54 and decided to attempt to belittle myself due to a age gap of 17 years , is this appropriate? Once he had put the measurement stick down accused me of being rude....over a wallet for money....what is it with shops what ever happened to good customer service. At the end of this extremely awkward situation he then stated he knows where I live, well buddy I'm here waiting any time you like....there is a difference between a joke and being unreasonable with members of the public. I can honestly say I will never use the services of M and S again teach your staff how to behave.
WH
White
16 September 2022
Bought £265 worth of Euros
I ordered travel money which was due to be collected on the 19th the queens funeral, understandably the shop it closed no issue there , what I have an issue with is calling the line for 40 minutes on wait 3x only to be hung up on or spoken to rudely by staff, told they don't have access to the system the whole process is an absolute shambles , I ordered with tesco the same day also and had Same issue you can't collect that date now, call them they move it to today for collection instead and was all sorted within 6 minutes m&ms customer service for travel money is an absolute joke do not order from
Here spend your money else where as heaven forbib you run in to an issue you will be stuck unable to resolve!!
M
MARK EATON
2 August 2022
Bought £750 worth of Euros
EASY AND PERFECT - ORDERED AND COLLECTED - NO PROBLEM - WILL USE AGAIN
BE
Bex
26 July 2022
Bought £200 worth of Euros
I bought currency online to collect in-store at Bluewater and had to wait for 45 minutes as the bureau de change was so understaffed. Bluewater store management were unhelpful and patronising when I raised this. Exchange rates are fair, but I won't be using this service from M&S again, when it's quicker and more convenient to use the Post Office.
